I have a timeshare... yeah yeah I know... but anyways lol
I have a timeshare with the current rate of APR at 17%. I have sent in paperwork to get my rate down to 6%.
I sent in this paperwork (& it has been received) at least 2 months ago. I actually tried to send it 4 months ago but the person that actually handles that kept stating that she hadn't received it.
Now I know that it has been received but my rate STILL says 17%. I do have an account manager at the timeshare place that is handling it but she can't directly put that information on my account. It is the responsibility of someone else. My account manager has verified that the paperwork has been received and given to the correct person.
But in the meantime I'm still making payments and nothing is happening. I'm getting very frustrated with this. Even if I was informed that the rate would be backdated it's still "blah, blah, blah" for me because IT HASN'T BEEN TAKEN CARE OF.
Do I have a right to be upset? I can't get in touch with the responsible person directly, only my account manager who has helped me out tremendously in the past. I don't blame her at all because it's not her job to update the rate. She was able to confirm the receipt of paperwork but that is about it...
Again, should I be upset about this?
Should I Be Upset?
September 2nd, 2013 at 04:03 pm
September 2nd, 2013 at 04:50 pm 1378140627
September 2nd, 2013 at 05:30 pm 1378143020
September 2nd, 2013 at 05:32 pm 1378143177
September 2nd, 2013 at 08:15 pm 1378152951
September 3rd, 2013 at 03:31 am 1378179089