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Should I Be Upset?

September 2nd, 2013 at 04:03 pm

I have a timeshare... yeah yeah I know... but anyways lol

I have a timeshare with the current rate of APR at 17%. I have sent in paperwork to get my rate down to 6%.

I sent in this paperwork (& it has been received) at least 2 months ago. I actually tried to send it 4 months ago but the person that actually handles that kept stating that she hadn't received it.

Now I know that it has been received but my rate STILL says 17%. I do have an account manager at the timeshare place that is handling it but she can't directly put that information on my account. It is the responsibility of someone else. My account manager has verified that the paperwork has been received and given to the correct person.

But in the meantime I'm still making payments and nothing is happening. I'm getting very frustrated with this. Even if I was informed that the rate would be backdated it's still "blah, blah, blah" for me because IT HASN'T BEEN TAKEN CARE OF.

Do I have a right to be upset? I can't get in touch with the responsible person directly, only my account manager who has helped me out tremendously in the past. I don't blame her at all because it's not her job to update the rate. She was able to confirm the receipt of paperwork but that is about it...

Again, should I be upset about this?

5 Responses to “Should I Be Upset?”

  1. ohsuzannah Says:

    I would be. You've been pretty patient about it.

  2. Petunia 100 Says:

    I would be upset, too. There is no reason at all the person responsible cannot get back to you and update you on the status. If there is a legitimate reason it takes months, s/he could simply tell you so. It's not too much to ask.

  3. creditcardfree Says:

    It is understandable that you would be upset...but the lender is probably not in a big hurry to make less money on the deal. I keep bothering the person you do have contact with so that she can keep contacting that other person. Might talk to your JAG office to see if they have any ideas!

  4. PatientSaver Says:

    No one's going to care about it as much as you do. I would take it to a higher level. Ask to speak to the refinance manager or whoever the appropriate person would be and firmly persist until you get a definitive answer about when. Take note of the person's name.

  5. Sian Says:

    thank's ya'll. very sound advice. i'll call in a day or two (i'm on a diff working schedule right now) and will see if this can get update faster...

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